Frequently asked questions

Open Become a tutor, enter your account details and complete the tutor profile. Add your subjects, education, experience, methods, rate, lesson formats, availability, photograph and optional introduction video. The profile is published only after Bright Minds moderation and any required verification.

Keep a complete, accurate and available profile. Suitable enquiries will appear in your tutor area and may also be announced by email or another enabled notification. Respond promptly and accept only requests you can fulfil.

Bright Minds reviews profile completeness, identity or qualification evidence where required, teaching information, media and professional standards. Selected tutors may receive a secure invitation to the structured video interview. AI can organise the interview results, but a Bright Minds administrator makes the final decision.

The tutor and student confirm the price and payment method before teaching. Students pay tutors directly by the mutually agreed method: card, cash or bank transfer, before or after lessons, or for a package. Bright Minds does not collect lesson payments for tutors. The tutor must follow applicable tax and invoicing duties.

The tutor pays a one-time commission equal to the agreed weekly lesson value for each new student. Example: 40 PLN per 60 minutes × two one-hour lessons weekly = 80 PLN once. It is due after the first completed lesson, within seven days. Further lessons with the same student do not incur another matching fee. The exact amount is shown before acceptance.

TOP is an optional, clearly labelled paid placement at the top of the relevant directory results: 149 PLN for 30 days or 369 PLN for 90 days. It starts automatically the day after the TOP purchase is paid from the wallet, at midnight Warsaw time. Places are limited and checked before charging. There is no automatic renewal or guarantee of student enquiries.

Inform the student and Bright Minds immediately, state the reason and update the profile information that caused the mismatch. Repeated late responses, avoidable withdrawals or outdated availability may reduce profile visibility or lead to a temporary pause.

Serious complaints, false information, unsafe behaviour, repeated non-response, misuse of contact details, unjustified non-attendance or unpaid platform charges may result in restriction. Except in urgent safety or legal cases, the tutor may provide relevant information before a final decision.

Finding a tutor through Bright Minds is free for students. Students pay the tutor directly for lessons at the agreed price.

Response time depends on the subject, location, level and timetable. Many suitable requests receive a reply quickly, but Bright Minds does not promise a fixed response time. Selecting several suitable alternatives can help you begin sooner.

You will receive an account update or enabled notification when the request is accepted and contact is available. You can then confirm the first lesson details directly with the tutor.

You may compare and shortlist several profiles. To protect personal data and avoid confusion, contact details may be released according to the matching process rather than all at once. The website chat can be used to clarify suitability before confirming a lesson.

A tutor may have a full timetable, a location limitation, an updated price or a lesson format that does not match the request. Bright Minds may suggest another tutor with relevant experience and availability, but you remain free to accept or decline.

Confirm the price, lesson length, payment timing and method before the first lesson. Pay the tutor directly using your agreed method; Bright Minds does not collect the lesson payment. Keep payment confirmation.

Explain the concern with specific examples. If the issue cannot be resolved, contact Bright Minds so we can review the situation and help continue the search. Safety concerns should be reported immediately.

Unless another written offer applies, give at least 24 hours’ notice to cancel or reschedule without charge. Tutor cancellations qualify for a replacement time or refund of the unused prepaid lesson. See the Student Regulations.